Refunds & Returns

1. Return Period

  • You have 15 days from the date of delivery to request a return or refund.
  • After 15 days, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

3. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable or digital products
  • Personal care or hygiene items (if applicable)
  • Items marked as final sale

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.

5. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company (processing time may vary)
  • Contact your bank

If you still have not received your refund, please contact us.

6. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need to exchange an item, contact us at the email below.

7. Return Shipping

  • Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
  • Shipping costs are non-refundable.

8. Damaged or Incorrect Items

  • If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos as proof.
  • We will arrange a replacement or full refund at no additional cost.

9. How to Initiate a Return

To start a return, contact us at:

Email: primeinternational090226@gmail.com

Please include:

  • Your order number
  • Reason for return
  • Photos (if applicable)

10. Contact Us

True International LLC
30 N Gould St #41937
Sheridan, WY 82801
Email: primeinternational090226@gmail.com