Shipping Policy

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • In case of high order volume, processing times may be slightly delayed.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times:

  • Domestic (USA): 5–10 business days
  • International: 7–20 business days

Delivery times may vary depending on your location and external factors.

3. Shipment Confirmation & Tracking

  • You will receive a shipment confirmation email once your order has been shipped.
  • Tracking information will be provided (if available) within that email.

4. Customs, Duties & Taxes

  • True International LLC is not responsible for any customs duties, taxes, or import fees applied to international orders.
  • These charges are the responsibility of the customer.

5. Shipping Delays

We are not responsible for delays caused by:

  • Courier services
  • Customs clearance processes
  • Natural disasters or unforeseen circumstances

6. Incorrect Shipping Information

  • Please ensure that your shipping address is correct at checkout.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us immediately.
  • We will work with the shipping carrier to resolve the issue.

8. Contact Us

If you have any questions regarding shipping, please contact us:

True International LLC
30 N Gould St #41937
Sheridan, WY 82801
Email: primeinternational090226@gmail.com